Higher Score Money Back Policy: Terms

1. Work on video material in the course for a minimum time-span of 4-weeks (i.e. you may not “complete” all video work required within a 4 day period, or take all the practice tests over the course of several months before purchasing the course and then cram in video explanations over a one-week condensed schedule).
2. For US Students taking the ACT®: Take 2 full ACT® practice tests available from ACT on paper, https://www.act.org/content/act/en/products-and-services/the-act/test-preparation/free-act-test-prep.html, and save all of your work. Make a mistake journal listing out each question you miss, and what area you need to work on to help get that question right. 
3. For US digital SAT® test takers: Take 7 full SAT® official practice exams using the Bluebook App, and save all your work.  Upon completion of each exam, you must import your test results,  and ad any marked items to your study list. Complete any / all available SupertutorTV digital SAT practice tests (currently 4), as well as the additional “easy” or “hard” section for each available practice test.
4. For ACT: Complete 80% of the available downloadable drills (worksheets) and problem sets on the course. These worksheets must be printed, work must be shown, worksheets must be reviewed/graded and scored, problems missed should be corrected or reworked, and hard copies materials saved, including all math calculations, etc. Slide presentations and math chapter material (i.e. skills presentations with full solutions at the beginning of ACT® math chapters before the problem sets) are not required downloads/materials for completion. Students on the ACT® course may also elect to purchase copies of the Best ACT® Math Books Ever and complete 80% of all problem sets in these books in lieu of completed printed versions of the identical math material available on the course. For digital SAT course: Complete 100% of all available online practice sets on the course. Repeat any practice sets with scores lower than 80% until score is above 80%. Because our system tracks your progress, no mailing of materials is necessary.
5. Watch 80% of all tip, strategy, and content videos available on the course in all subject matter (except essay). Videos must be watched a minimum of 50% of runtime to be considered viewed.

1. Your official ACT® or SAT® practice test score reports and graded material. For SAT® a screenshot of each practice test score from your mypractice.collegeboard.com account must be mailed or emailed in addition to having each imported into the Supertutor online course. For ACT®, you must mail printed PDFs of the two official available practice exams with all work shown and bubble sheet showing grading/scoring, as well as your “mistake log” detailing notes for each question missed.
2. All printed and completed worksheets / problem sets required as specified under #2 above (digitally completed pdfs with pen tablet marking are also acceptable) for ACT students.
3. An official score report of both your initial score and your final score to SupertutorTVs offices from the testing entity (i.e. The College Board or ACT® Inc.), or official letter on letterhead from your school counselor verifying your starting, final, and any additional SAT® or ACT® scores available to:

To : Supertutor Media Inc. 2665 30th St suite 111, Santa Monica CA 90405

Users are responsible for all shipping fees and score report fees required to deliver proof of completion to Supertutor Media Inc. These materials will not be returned. *International students for which shipping is prohibitive may alternatively scan or coordinate a Zoom/Skype call with our office showing all materials completed. Supertutor Media may at its discretion also alternatively schedule a completed materials review session with said student over Skype or Zoom to ensure all work was completed as required. Please contact us at info@supertutortv.com to initiate a Money Back Guarantee refund so that we can determine the best method for receiving or reviewing materials.

1. This policy applies only to the multiple choice section of the ACT® or SAT® exams, not to the essay section. Because of the subjective nature of essay grading on the exams, no guarantee is made for improvement on essay scores.
2. This policy applies only to the total overall score of the exam, not to individual sub-scores or sections. For example, if Molly takes the ACT® and goes from a composite 30 score to a composite 32, but her math subsection score sinks from a 34 to a 32, no refund shall be due. Given the recent composite scoring changes by ACT®, science section score increases are not guaranteed or included in this calculation.
3. This guarantee only applies to students scoring a 34 or below as a starting composite score on the ACT® or 1530 or below on the SAT®/PSAT. No guarantee is furnished for students initially scoring a 35 (or 36) on the ACT® or a 1530 or above on the SAT®.
4. Students may not “hide” scores of exams taken before or after beginning work on the course. SupertutorTV may request a note from your school counselor to ensure all scores and test dates have been shared.
5. Priority Shipping fees, when applicable, are not refundable. Refund applies only to the amount paid for the course itself. In the case that a student purchases a combo course, the refundable amount shall be limited to 50% of the combo course purchase price, and may only be claimed on either the ACT® or SAT® portion of the combo course.
6. One refund per household, per family, and per person. Students who request a refund on the SAT® course for example, may not subsequently file a claim for a refund on the ACT® course. Parents who submit a refund request for one child may not subsequently request a refund for another.
7. This refund policy does not apply to students retaking “single sections” or select sections of the ACT®, if or when such a policy becomes available. Students may take the ACT® with or without the science section, but science sections scores are not included in this guarantee. All sections that are included in the composite score of the multiple choice exam must be taken in a single sitting for the guarantee to apply.