Frequently Asked
Questions

The Best ACT Prep Course Ever is based on the proven cycle of learning that many elite prep tutors use: Take a practice test. Review what you missed with an expert. Figure out what areas you need to work on based on your exam (our course will help!). Tackle those weak points with a knowledgeable teacher. Then drill down what you need to know with assignments. Our course enables you to learn in the same way as you would with a private tutor, but online with videos instead of live instruction and for a more affordable price.

So far, our average reported point increase per student has been around 5 points composite on the exam, with most students reporting increases from 2-12 points overall. That’s higher than any other online course’s advertised average increase (at least that we’ve seen)! We’ve had many students report they have scored a 35,  some report 36 scores on individual sections and two students report they’ve scored a perfect 36 after using our course. How much you improve depends on you and how much you want to put into the course. With over 70 hours of video, and over a thousand practice drill questions unique to our course, it’s up to you to get the score you want!

The course is meant to be comprehensive: it includes advice on how to master everything that is critical for the exam.  Some of that is in the form of drills (for English and Math sections– the content heavy portions of the exam) that help you hone your skills and outside information you’ll need to know and some is in the form of video (for all sections).  The core of the course is our pattern of learning: take a test, learn from your mistakes using our videos as a guide, and improve on your weak areas.  We also have five free essay prompts that students can use to prepare for that section.

To get the most out of the course, we do recommend you buy or acquire a copy of the out-of-print book The Real ACT Prep Guide (3rd Edition), so you have more material to track your progress and diagnose your weaknesses from.

For most students, the course and the additional Real ACT Prep Guide provide 5-10 hours a week of work for up to six months (or 2.5-5 hours a week of work for up to a year), and this is plenty to get them the score they want. Some students who are extra-overachievers will complete our course and then move on to a phase of self study using authentic tests they source for themselves (TIR tests) or from additional ACT official materials. By the time you complete the course, however, you’ll have all the knowledge you need to perfect your performance.

For US Buyers: We will ship* you one copy of The Official ACT Prep Guide (2020-2021 Edition), which includes 5 full practice tests and online versions of these tests as well (available digitally per instructions in the book we ship). For a free practice test from ACT.org, you can download via this link so that you can start your prep immediately. *Because of the evolving COVID-19 health crisis, shipments may be slightly delayed.

For International Buyers: You will be taking the ACT® on a computer, so for you all, we think it’s best you practice reading questions off a screen. You not be shipped a book, but will receive instructions for digital access to an online eBook version of the Official ACT Prep Guide, which includes 5 full practice tests.

For Everyone: To get the most out of the course, if you’re studying for 2 or more months, or have more than 10 hours per week to prepare, we recommend you find or purchase a copy of The Real ACT Prep Guide (3rd Edition), which includes 5 real tests (note some math problems repeat in the newer book); it is out of print, so we cannot send you that book, but you can find it used on Amazon or possibly at your local library. We recommend reading descriptions of used books and seeking out a copy without markings) You won’t need any other books to use this course.

NOTE: Test 20MC6 is a new test in the newest version of the Official ACT Prep Guide. We are still filming explanations that pair with this test and will release these shortly. We recommend new subscribers start by taking other exams in the book first.

We ship within 1-3 business days of receiving your payment. Our free shipping typically takes 2-3 weeks to arrive; priority 3-6 business days. (Due to the evolving COVID-19 health crisis, and strict local ordinances, we may temporarily ship books via 3rd party vendors such as Walmart or Amazon. Please note the free trial does not include a book: we do not ship books during any free trial periods and we place an additional 24 hour shipping hold on orders that begin with our limited free trial. Should you wish for us to ship your book faster after you “unlock” your course and remove the trial, just email us and we’ll expedite your shipment. We are not responsible for customer-provided wrong addresses, misdirected mail, returned mail, or US Postal Service or shipping company delays beyond our control).

Please note the course only comes with ONE book or digital access to one version of the book: we used to ship and deliver older versions of the book. These have different covers but are nearly identical to newer versions of the book, so don’t be confused if your cover of your book is different from the cover of the book I have in the videos. We also reserve the right to ship you a newer version of the book than what we advertise should the current book go out of print. Additionally, The Real ACT Guide, 3rd edition, though recommended for additional practice, does NOT come with the course.

Great! You’re already one step ahead, and you’ll be able to start your ACT® prep course journey sooner. If you don’t want us to ship you a book, or you’d prefer a digital version of the book emailed to you, please contact us immediately after your purchase by hitting reply to your order confirmation. We do not offer a discount on the course if you already own the book.

No, this is not a scheduled class. You can access the videos whenever you want and do them in any order you see fit. The course provides access to a catalog of videos organized by section. This is NOT Skype tutoring or one-on-one instruction over the internet with a live tutor or coach. With this course, you can study any time of day and at your own pace.

However, if you’re looking for more structure, we do have some downloadable pacing guides to help you navigate the course according to the amount of time you have to prepare.

We also offer private tutoring and coaching options (click on “Tutoring” at the top menu!).

Videos cannot be downloaded from this course, so offline functionality does not exist at this time.

Nope. When you buy The Best ACT® Prep Course Ever, you are signing up for a 6 month subscription that you are charged for only once, either upon subscribing or after your trial period expires. The subscription does not auto-renew, so you don’t need to cancel or worry about a random extra charge after your subscription period is up. If you want to go longer than 6 or 12 months, you can always email us (just hit reply to the email we send you after you purchase) and we’ll arrange to extend your subscription. For current subscribers,  we currently offer three and six month subscription extensions for $99 and $149, respectively, available until two weeks after your course expires. 

Please note some language on our Stripe generated invoices may be inaccurate in terms of our billing policy, and your invoice may state (inaccurately) that you will be charged “every six months” or “every 12 months” instead of once for a 6 month term or 12 month term. We are working with Stripe to resolve this issue but have not found a viable resolution yet. So for now, ignore that little line of text. It’s hogwash. Thanks.

YES! We offer multi-user licenses to schools, test prep centers, and private tutors, by request and at a discount from the retail price of the course. Our system is perfect for a flipped classroom, group study, or self-guided after hours prep. Please email us with your details, budget, and number of students, and a sales representative will be in contact with you. We look forward to spreading awesome test prep knowledge with as many students as we can!

We used to offer a free subscription to the question explanations for the Free ACT® Practice Exam alongside our older test explanations product, but we’ve replaced that course with a more comprehensive one and as a result no longer offer our free mini course.  We do offer a free 5-day limited access trial. Your credit card will not be charged so long as you request to cancel 24 hours before the end of your trial period. (P.S. You can still find some of the explanations that comprised our previous “free” course on our Youtube channel).

Upon sign up, we offer a 5-day limited access trial to those who opt in. You will not have access to all the material in the course (such as downloads or videos that include commentary and information requiring the book to be understood), but you can see the layout of how the course works, watch a few tip videos, review a free practice test or two, and familiarize yourself with our course introduction video. You must check the box upon registration to opt into this trial, and unless you cancel via support ticket or email to info@supertutortv.com before the end of this 5 day period, your credit card will be automatically charged. Please note, after this 5-day trial window or once you have purchased or unlocked the full course, we do not offer refunds on our course subscriptions.

Cancellations may take up to 24 hours to process. Last minute email cancellation requests may result in a charge to your card and then a refund of those funds.

Additionally, we have scores of videos free on YouTube that you can check out to see Brooke’s teaching style. Because the course is more extensive than what we can achieve in a YouTube videos, concepts are presented with longer, more in-depth explanations, and at a pace that allows for a greater level of detail.

No. Your six month or 12 month subscription period begins the day your card is charged and you have full access to the course. If you do nothing, that will be 5 days (five 24-hour periods) after your initial request for a 5-day trial period. If you request to unlock the full course before your 5 day trial is at its end, the day your unlock is processed will begin the 6 month period. Please note, even if you do not log into the course on the first day you have full unlocked access, your subscription period still begins on that day.

Contact us to submit a support ticket or submit a ticket to our help desk from inside the course and we’ll get you set up.

Presently, we offer two purchases option for our course, 6 and 12 months. Because you have access to every download and video from day 1, and you choose when to watch and how intensively you do so, we charge the same amount to access the course regardless of whether you’re prepping for 2 weeks or half a year. That doesn’t mean you can’t still get a lot out of the course in a short time span. If you’re not ready to make the investment, though, we recommend you check out our free YouTube videos, which briefly cover every section of the exam.

If your exam was cancelled due to COVID 19 and your course was active through July 27, 2020, we’ve automatically renewed your subscription through October 10th, 2020 (i.e. through at least two officially scheduled US ACT and SAT national test dates).

If ACT® cancelled, postponed or rescheduled, cancelled, or postponed your exam date for reasons beyond your control, and your current subscription will lapse before your new exam date, but after your original exam date, please contact us once your course has lapsed and we will extend your course access until the next nationally available exam date. Please note this policy does not apply to students who electively postpone their exam or to non-student subscribers (such as tutors). 

Because of the current COVID-19 situation, widespread test cancellations have led to an overwhelming influx of these requests to our support team. To ensure we can keep everyone’s access current, we are only processing renewals students whose courses have already lapsed (or will lapse within the week) at this time. 

Yes. See terms for more information and how to qualify.

I set out to make an ACT® course because I saw a gap in the marketplace and felt I could offer something that taught in a more comprehensive and insightful way than the competition. 

We have had many students use our course and not have luck with competitor’s programs or even tutoring courses and private tutors, but have better success with ours namely because I don’t just teach CONTENT, I teach STRATEGY and APPROACH. Wrapped into our course is over 15 years of private tutoring experience. I’ve tutored students to perfect scores in every section, one to a perfect superscore, and another two to perfect composite scores. I, myself, have also scored perfectly on the exam as an adult. Most of the competition was launched by less experienced tutors with great scores but less experience teaching or by large companies looking to adapt their already established brand and continue bottom line monetization, not a video expert who is also private tutor.

Over the years, I have had success with numerous students who didn’t see the progress they wanted with other online ACT® prep solutions or with other private tutors. In fact, I’m often not the first tutor people turn to because I am more expensive to work with than most average ACT®/SAT® tutors. True, some students might succeed in any case if they self study, particularly if all they need is a content brush up (i.e. a few books on grammar and some math practice). But most students I see need to rewire their habits. Their scores hit a ceiling not simply because they forget how to multiply matrices, but because they aren’t approaching the test in the optimal way. All of this advice, all of this abstract conceptual approach to teaching is a large part of what our course includes. What has impressed me the most is now that we’ve launched the course, I’m seeing gains just as impressive as I’ve seen with my private students. We’ve had students write to tell us they’ve improved six, eight, even twelve points! Some without even fully completing the course materials. I’ve also had private students quit lessons with me once they’ve figured out that the course is as helpful for them as our sessions were. Those that have continued tutoring I’ve often been able to reduce down to half the lesson time and I see the same results. Clearly the course is spreading the knowledge that I know I have shared with my face to face students.

Our video content is also a different format from our competitors’: we have higher production value quality and we hope that makes it easier to watch and learn from. We are the only online ACT® course solution produced by trained media professionals with Hollywood producing experience. Our core video staff all hold masters or bachelor’s degrees in film from top programs; we understand video and want to use it to its fullest potential. We believe watching our videos is a more engaging user experience than watching poor quality screen-caps with disembodied voices recorded on shoddy computer microphones.

When it comes to prep, private tutoring with an experienced, proven tutor I think is the gold standard of “best prep” scenarios. I know everyone can’t afford it, though, and that’s the primary reason we built this course. I wouldn’t compare this to other “online” courses. Our goal is to emulate the expertise of the private tutoring experience through materials and online resources.

At this time our previous explanation course subscription offers have expired. We offer similar content, however, as part of our full course and free limited access trial.

Yes, if you are a student studying for the ACT®, we can offer three-month or six-month extension for the ACT®-only course for $99 and $149 respectively. Extensions may be purchased while you are still subscribed or up to two weeks after your course lapses. Note extension terms and availability are subject to change in the future. Contact us if you’d like to extend your course.

Your subscription includes access for one student, and there is a one device at a time limit (i.e. you can only use the account actively on one device, on one IP address at a time. You can use the course on multiple devices, so long as you are only actively watching or downloading from one device at once and use is by a single student).  Subscribers are not to redistribute or share, online or otherwise, any materials, downloadable worksheets, or other materials provided as part of the prep course.  Schools, teachers or tutors interested in using videos or materials with multiple students should contact us for multi-user or bulk pricing.**

Due to the nature of having access to all of Brooke’s secrets from the beginning, no refunds are available once you’ve paid and your course is unlocked. If you’re not sure whether the course is right for you, we recommend checking the box to opt in to the free, no risk 5-day limited access trial.

** Supertutor Media, Inc. reserves the right to suspend access at any time to anyone we deem is abusive to SupertutorTV, our system, other people, or for any other violation of our terms and conditions. No refunds will be given to those found in violation.

Don’t worry! For subscribers who initially purchase the course after March 16th, 2020, given the current cancellation of many ACT exams and possible future cancellations, we guarantee to extend your course for free as necessary so that at least one test date or at home testing option is available during your subscription period in your area* (*at one of the 10 nearest test centers to offer exams before COVID19 shutdowns. Offer may not apply to international locations that have cancelled the exam for the foreseeable future. May require proof of registration and cancellation for extension. Maximum benefit of 12 additional months of access.)

The Best SAT Prep Course Ever is designed so you can go at your own pace. All of the content in the course, which consists of videos as well as text based exercises for the English and Math sections, is available to you and you can choose your own areas to work on to improve your SAT score. Get started today working on those trouble areas so you can ace this test and get one step closer to that elusive perfect score!

We’ve had students report 99th percentile scores with our course. With so many hours of video, hundreds of practice drill questions unique to our course, and insight on patterns that private tutors leverage with their students in prep, it’s up to you to get the score you want!

Our course, like private tutoring, prompts students to take practice tests and then to use the results from those exams to diagnose your weaknesses. Then, students address those areas with specific teaching videos on our course, including content and strategy advice to fill in the gaps on every section after identifying those trouble spots. 

You’ll get:

50+ hours of video content

In-depth Strategy videos for the Evidence Based Reading section

Content & Strategy videos covering Writing & Language Question types.

Content & Strategy videos covering all Math topics, from Heart of Algebra to Additional Topics in Math

Hundreds of Practice Questions unique to this course

An automated “study list” creation tool so you can more easily target appropriate videos and worksheets. Just enter your practice test results, and we’ll show you what to work on!  

Built in progress tracking tools, spreadsheets, and pacing guides so you can make a study plan, track your progress, and identify what you need the most help on.

*Note: The SAT® is a trademark of The College Board which does not endorse and is not affiliated with this product. 

No! With access to the 8 Official College Board tests (the same tests that comprise the Official SAT® Study Guide), you’ll have the only other resource you need beyond the contents of this course to help you target your weaknesses and track your progress! ALL these tests are available for free from Khan Academy and the College Board’s website as pdf files. (*Please note, SAT® is a trademark registered by the College Board, which is not affiliated with, and does not endorse, this product). 

For US Buyers: We will ship you one FREE copy of The Official 2019-2020 SAT® Study Guide, which includes the 8 full practice tests we link to above, to make practice testing even easier. Please note standard shipping may take longer due than normal due to COVID-19 related delays; we recommend you get started with the downloadable tests until your book arrives. But for now, you have everything you need to complete our course and track your scoring progress over time. 

For International Buyers: We recommend you obtain the Official SAT® Study Guide on your own so you can track your progress and use our resources to identify what strategy videos to watch based on questions you’ve missed. Please note the book’s exams are at this time identical to those available for free from Khan Academy and the College Board’s website as pdf files

We ship within 1-3 business days of receiving your payment via USPS. 

Our free shipping typically takes 2-3 weeks to arrive; priority 3-6 business days. 

Due to the evolving COVID-19 health crisis, and occasional shipping/stock delays, we may temporarily ship books via 3rd party vendors if necessary. Please note the free trial does not include a book: we do not ship books during any free trial periods and we may place an additional 24 hour shipping hold on orders that begin with our limited free trial. Should you wish for us to ship your book faster after you “unlock” your course and remove the trial, just email us and we’ll expedite your shipment. We are not responsible for customer-provided wrong addresses, misdirected mail, returned mail, or US Postal Service or shipping company delays beyond our control.

Great! You can get started even faster, and donate your free book to a friend who could use more practice. 

No, this is not a scheduled class. You can access the videos whenever you want and do them in any order you see fit. The course provides access to a catalog of videos organized by section. Some videos also pair with your practice test question items and are accessible after you enter your test results. This is NOT Skype tutoring, an online “live” classroom, or one-on-one instruction over the internet with a live tutor. That means you can study any time of day and at your own pace.

However, if you’re looking for more structure, we do have several pacing guides to help you navigate the course according to the amount of time (1-6 months or more) you have to prepare.

We also offer add on coaching options and packages of private tutoring with staff tutors or Brooke. Please note these packages are charged in addition to your course subscription fee.

Videos cannot be downloaded from this course, so offline functionality does not exist at this time.

Nope. When you buy The Best SAT® Prep Course Ever, you are signing up for a 6-month or 12-month subscription that you are charged for only once. The subscription does not auto-renew, so you don’t need to cancel or worry about a random extra charge after your subscription period is up. If you would like to extend your subscription (subject to availability), you can email us by hitting reply to the email we send you after you purchase and we’ll arrange to extend your subscription. We currently offer three and six month subscription extensions. Note: Invoices from our payment processor “Stripe” may reference the idea of recurring billing, but please ignore this language as we automatically set everyone’s subscriptions to cancel at the end of the initial subscription period. The only auto-billing we do is after trials expire.  If you take advantage of our 5-day limited trial access, you WILL be automatically charged the full cost of the course unless you cancel before the end of your five day period

YES! We offer multi-user licenses to schools, test prep centers, and private tutors, by request and at a discount from the retail price of the course. Our system is perfect for a flipped classroom, group study, or self-guided after hours prep. Please email us with your details, budget, and number of students, and a sales representative will be in contact with you. We look forward to spreading awesome test prep knowledge with as many students as we can!

Yes, we offer a 5-day limited access trial period on our course. Please note if you would like to upgrade to the full course before your trial is over, you can elect to do so at anytime by unlocking the course on your account page. If you have only a couple weeks to study and plan to buy the full course, we recommend you take into consideration that upgrading from the trial will put a delay on your book shipment of 24-48 hours (US only).

With this trial, you can obtain sample content (a handful of lessons, our study list generator tool for one PSAT practice test, a few YouTube videos we’ve also offered from inside the course for convenience, and a few worksheet downloads). You can also see how our course functions and its layout. Please note the majority of our content is not accessible with this trial; however, it’s enough to give you a sense of how the course works. Please note unless you cancel, you will be charged for your selected subscription at the conclusion of your 5-day limited trial. No refunds are available to those who are charged for the course after this trial period. To cancel,  send us a support request, but note that it may take us up to 24 hours to process your request; last minute email cancellation requests may result in a charge to your card and then a refund of those funds. If you have trouble canceling or see a charge on your credit bill you believe is unauthorized, do NOT login to the course, but email us or send us a support request immediately.

Additionally, we have scores of videos free on YouTube that you can check out to see Brooke’s teaching style. Because this course is more extensive than what we can achieve in a YouTube videos, most concepts are presented with longer, more in-depth explanations, and at a pace that allows for a greater level of detail.

We include our YouTube videos in the course for your convenience, however, the majority of the content (over 50 hours worth) is exclusive to the course. 

If the College Board or your testing center cancelled or postponed your exam date for reasons beyond your control, and your current subscription will lapse before your new exam date, but on or after your original exam date, please contact us once your test has been cancelled or postponed, and send us proof of your cancellation/postponement; we will extend your course access until the next nationally available exam date in your area. Please note this policy does not apply to students who electively postpone their exam or to non-student subscribers (such as tutors).

Don’t worry!! For subscribers who initially purchase the course after March 16th, 2020, given the current cancellation of the SAT in many locations, and possible future cancellations, we guarantee to extend your course for free as necessary so that at least one exam is available to you in your area*.

*At one of the closest 10 test centers to have offered the exam within 6 months prior to COVID 19 shutdowns. You must make best efforts to take the exam within the span of your original subscription.

*Please note this extension offer may not apply to international locations which have not offered the exam within the past calendar year or have been barred from hosting the SAT exam in the foreseeable future if such announcements have been made prior to your course purchase. These extensions may require proof of cancellation of planned exams, proof of cancellation of your registration, or other documentation. 

Yes, for subscribers who initially purchased their course on or after April 1, 2020 and submit appropriate documentation and proof of course completion. See terms

I set out to make an SAT® course because I saw a gap in the marketplace and felt I could offer something that taught in a more comprehensive and insightful way than the competition. Namely, as a private tutor, the “gold standard” of prep options, I realized as I drove from house to house I was explaining the same techniques and strategies to so many of my students. Sure, I customized which strategies I gave to which students based on which questions they missed on their practice tests, but my “go to” explanations were often the similar. These explanations I continue to hone each week, as new students challenge me to explain in clearer and easier to understand ways. But my metaphors, my analogies, my philosophies behind the strategy, these tell a story that I retell to so many students, and its these stories that make the ideas memorable, that make the strategies stick. Why not capture all these strategies online, in video, and create a prep system that replicates that process: take a test, learn from your mistakes, soak in some strategy, drill down your problem areas, take another test? We’re still making that vision a reality, but this course is its groundwork.

We’ve had many students not have luck with competitor’s programs or even tutoring courses and private tutors, but have better success with ours namely because I don’t just teach CONTENT, I teach STRATEGY and APPROACH. Wrapped into our course is over 15 years of private tutoring experience. Most of the competition was launched by less experienced tutors with great scores but less experience teaching or by large companies looking to adapt their already established brand and continue bottom line monetization, not innovate to capture the advantages of a particular format.

 I’ve also had private students quit lessons with me once they’ve figured out that the course is as helpful for them as our sessions were. Those that have continued tutoring I’ve often been able to reduce down to half the lesson time and I see the same results. Clearly the course is spreading the knowledge that I know I have shared with my face to face students. I hope our SAT® course proves just as awesome.

Our video content is also a different format from our competitors’: we have higher production value quality and we hope that makes it easier to watch and learn from. We are the only online SAT® course solution produced by trained media professionals with Hollywood producing experience. Our core video staff hold master’s or bachelor’s degrees in film from top programs; we understand video and want to use it to its fullest potential. We believe watching our videos is a more engaging user experience than watching poor quality screen-caps with disembodied voices recorded on shoddy computer microphones. In short: we know video.

When it comes to prep, private tutoring with an experienced, proven tutor I think is the gold standard of “best prep” scenarios. I know everyone can’t afford it, though, and that’s the primary reason we built this course. I wouldn’t compare this to other “online” courses. Our goal is to emulate the expertise of the private tutoring experience through materials and online resources

Yes, we offer a three-month or six-month extension for the stand-alone SAT® course for $99 and $149 respectively. Extensions are available for purchase until and up to two weeks after your initial course term expires. Please contact us  if you would like more information or to request an extension. We handle extensions beyond one-year access on a case by case basis. 

Head to the account page (small person icon in upper right corner) on your dashboard, scroll to the bottom and click UNLOCK!

Your subscription includes access for one student, and there is a one device at a time limit.  Subscribers are not to redistribute or share, online or otherwise, any materials, downloadable worksheets, or other elements provided as part of the prep course. Items you download may include both visible watermarks and/or invisible digital watermarks to identify the associated subscriber account from which materials were downloaded or duplicated, so that we may report anyone who infringes upon copyright to the authorities. Schools, teachers or tutors interested in using videos or materials with multiple students should contact us for multi-user or bulk pricing.**

** Supertutor Media, Inc. reserves the right to suspend access at any time to anyone we deem is abusive to SupertutorTV, our system, other people, or for any other violation of our terms and conditions. No refunds will be given to those found in violation.

We do not offer refunds to those who have paid for a subscription.

If you’re concerned whether the course is right for you, we invite you to take advantage of our limited access 5-day trial. If you elect the 5-day free limited trial option, your card will automatically be charged at the end of your 5-day limited trial. If do not wish to be charged for the full course, you must cancel your subscription during this 5-day period to avoid charges.

No refunds are given for this course once you’ve been charged. No refunds will be given to any person who elects to shorten or forgo the 5-day limited trial of the course.

Our course is not pro-rated: if you purchase the 12-month subscription and ace the exam in only 5 months of prep, you cannot receive a refund for the additional months left on your account or revert to the cost of a 6-month subscription. If you purchase the course for six months and decide 3 months later you don’t want to use the course or haven’t used the course, you may not receive a refund or partial refund. 

Yes, however, our best deal on both courses is only available if you purchase both at the same time.  To add a course, we offer 1 year total subscription time on the new course and a free 6 month extension on the current course for  $249. To add a course, please contact us.

If you’ve recently been charged at the conclusion of your five-day limited trial and forgot to cancel in time please DO NOT login to your account but email (hit reply to your initial subscription email or invoice) or contact us immediately. No refunds will be given to those who have accessed the course in any way after the conclusion of this 5-day limited trial period, and any billing errors must be claimed immediately.

I offer a free 15-minute initial consultation over the phone (or via Skype or iChat). Sometimes parents ask for in-person initial consultations, however, I do not typically offer free in-person consultations and do not offer free lessons. If for any reason you are truly disappointed with your first tutoring session, I will offer you a refund. I’m also happy to use part of our tutoring time to sit down with parents and discuss the best plan of action for a student.

This comes down to a host of unpredictable factors. I can help students realize their goals, but I’m not a magician. Students must make an effort and work hard. The more work and tutoring a student does, the more he or she will likely improve. But other factors contribute as well– the intellectual personality of a student, the way a student thinks can mean that the SAT may be more challenging for one student than another. I typically expect students to put in 4-7 hours of time doing homework each week. If students complete most all of the homework I give them, take a minimum of 20 hours of tutoring, and are healthy on the test day (illness can be one of the biggest score killers) I have yet to see a student who has not increased somewhat overall on the test. That being said, if you already sent your child to 3 SAT tutors for the past 2 years, and only schedule a month of lessons with me, we may not see as much improvement as a student who has had no prep and studies for 4-5 months. I’ve seen students improve by a modest 50 points, and others by over 450 points, and on the ACT anywhere from 1 point to 9 points with only a couple months of tutoring.

We invoice via Square invoicing for online students and accept check payments for in person clients.  By request, we can invoice in advance for multiple lessons.  All online lessons must be paid 24 hours in advance. Failure to pay lessons 24 hours in advance may open your reserved lesson times up to rescheduling or lower scheduling priority at our discretion.  All in person or last minute lessons must be paid no later than the start of the lesson.

To avoid late cancellation fees, any scheduled tutoring sessions should be cancelled or rescheduled at least 24 hours in advance, via your tutor’s supertutortv.com email address or the supertutortv gmail account for lessons with Brooke.

Unless 24 hours notice from the START of the lesson time is given, full charge for the lesson is due.

A cancelled lesson with appropriate notice could mean I or another staff tutor could accommodate another student who has requested an extra lesson or different time, or otherwise make plans.  A last minute cancellation is lost income as well as opportunity. A straight forward policy will also help us avoid the drama and uncomfortable situations last minute cancellations can create.

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